QUESTIONS?
WE’VE GOT YOU.
Everything you need to know about NOVAA products, shipping, returns, sizing and your order.
NOVAA SUPPORT
SIMPLE ANSWERS.
NO RUNAROUND.
We want buying from NOVAA to feel as straightforward as using the products themselves. Browse the most common questions below, or contact our support team if you need a hand.
01
ORDERS
Ordering, confirmation and changes.
How do I know my order went through?
Once your order is successfully placed, you’ll receive an order confirmation email at the address used during checkout.
If you can’t see it, check your spam or promotions folder before contacting our support team.
Can I change or cancel my order?
Contact us as soon as possible at support@novaafit.com.
We’ll do our best to help, but once an order has entered processing or dispatch we may no longer be able to make changes.
I entered the wrong shipping address. What should I do?
Email us immediately at support@novaafit.com with your order number and the correct address.
Address changes are only possible before the order has been processed for shipment.
Where can I track my order?
Once tracking becomes available, you can follow your shipment using the tracking information sent by email.
TRACK YOUR ORDER →02
SHIPPING
Getting NOVAA from us to you.
Do you offer free shipping?
Yes. NOVAA offers free US shipping on eligible orders.
Any available shipping options and applicable charges will always be shown clearly during checkout before you place your order.
How long will my order take to arrive?
Delivery times can vary depending on your location, the item ordered and current fulfilment volumes.
Your latest available delivery and tracking information will be provided after your order has been processed.
When will I receive tracking information?
Tracking details are sent once your order has been processed and the shipment information becomes available.
Please allow some time for the carrier’s tracking system to update after receiving your tracking number.
My tracking hasn’t updated. Is something wrong?
Not necessarily. Tracking scans can occasionally take time to appear while a parcel moves between carrier facilities.
If there has been no meaningful update for an extended period, contact us and we’ll help you review the shipment.
03
RETURNS
Try NOVAA with confidence.
What is the NOVAA 60-Day Guarantee?
Eligible NOVAA purchases can be returned within 60 days of delivery, subject to the conditions in our Return & Refund Policy.
It gives you time to make sure the product and fit are right for you.
How do I start a return?
Contact our support team at support@novaafit.com with your order number and the item you would like to return.
Our team will provide the next steps and confirm eligibility before you send anything back.
Can I exchange for another size?
If you ordered the wrong size, contact us and we’ll help determine the available exchange options for your order.
We recommend checking the product-specific size guide before ordering compression or fitted products.
What if my item arrives damaged or incorrect?
Contact us as soon as possible with your order number and clear photos of the item you received.
We’ll review the issue and help make it right.
TRAIN / SUPPORT / RECOVER
FIND YOUR
NEXT ESSENTIAL.
04
PRODUCTS & FIT
Choosing and using your NOVAA gear.
How do I choose the right size?
Use the size guide shown on the individual product page. Different NOVAA products may fit differently, particularly compression and support products.
If you’re between sizes or unsure which fit is right for you, contact our support team before ordering.
Are NOVAA products only for athletes?
No.
NOVAA is built for people who want to stay active — whether that means training in the gym, walking regularly, travelling, spending long hours on your feet or simply supporting an active everyday lifestyle.
What does Train / Support / Recover mean?
It’s the system we use to organise the NOVAA range.
TRAIN covers products designed around movement and activity.
SUPPORT focuses on compression, stability and targeted support.
RECOVER brings together products designed for comfort and support between activities.
How should I care for my NOVAA product?
Care instructions vary by product and material.
Always follow the care information shown on the product page and any instructions supplied with your item.
Which NOVAA product should I start with?
If you’re new to NOVAA, our Best Sellers are the easiest place to start.
EXPLORE BEST SELLERS →05
PAYMENT & SECURITY
A straightforward and secure checkout.
Is checkout secure?
Yes. Payments are processed through secure checkout technology provided by Shopify and the payment methods available to you during checkout.
What payment methods do you accept?
Available payment methods are displayed directly at checkout and may vary depending on your device and location.
When will I be charged?
Payment is processed when your order is successfully placed, subject to authorisation by your chosen payment provider.
STILL NEED A HAND?
TALK TO
A REAL PERSON.
Can’t find what you’re looking for? Our support team is here to help.
READY TO MOVE?
Start with the NOVAA products our customers come back to most.
SHOP BEST SELLERS →