CONTACT US
Email our support team with your order number and the item you would like to return.
RETURNS / REFUNDS
TRY IT.
MAKE SURE.
We want you to feel confident ordering from NOVAA. Eligible purchases can be returned within 60 days of delivery.
NOVAA 60-DAY GUARANTEE
TIME TO MAKE
SURE IT’S RIGHT.
Sometimes you need more than a few minutes to know whether a product is right for you.
That’s why eligible NOVAA purchases can be returned within 60 days of delivery.
Before sending anything back, contact our support team so we can confirm eligibility and provide the correct return instructions.
THE PROCESS
RETURNS.
MADE SIMPLE.
GET APPROVAL
We’ll review your request and send you the appropriate return instructions.
SEND IT BACK
Follow the instructions provided by our team and retain any relevant shipping information.
REFUND REVIEW
Once your return is received and reviewed, we’ll confirm the outcome by email.
01
RETURN
ELIGIBILITY
What to check before contacting us.
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WITHIN 60 DAYS
Your return request should be made within 60 days of receiving the order.
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ORDER DETAILS AVAILABLE
Please have your order number and the email address used to place the order available.
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PRODUCT CAN BE REVIEWED
Returned products must be sent back in a condition that allows our team to inspect and identify the item.
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FOLLOW THE RETURN INSTRUCTIONS
Returns sent without following the instructions supplied by our team may be delayed or may not reach the correct facility.
IMPORTANT
CONTACT US BEFORE
SENDING ANYTHING BACK.
Return locations and instructions may vary depending on the item and your order. Do not send a return to an address found on a parcel or elsewhere unless our support team has specifically instructed you to do so.
START A RETURN →02
STARTING
A RETURN
What to send us.
EMAIL SUPPORT@NOVAAFIT.COM
To help us handle your request efficiently, please include:
- Your order number
- The email address used for your purchase
- The product you would like to return
- The reason for your return
- Photos where relevant to the issue
Our team will review your request and provide the next steps.
EMAIL SUPPORT →03
SIZE
EXCHANGES
Ordered the wrong fit?
NEED ANOTHER SIZE?
If a product doesn’t fit as expected, contact our support team and we’ll review the exchange options available for your order.
Availability may depend on the product, variant and current stock.
For compression and fitted products, we strongly recommend checking the size guide on the product page before ordering.
04
YOUR
REFUND
What happens after your return arrives.
RETURN RECEIVED
Once your return is received, it will be reviewed before a refund is approved.
REFUND APPROVED
If approved, your refund will be issued to your original payment method.
BANK PROCESSING TIME
After a refund has been issued, your bank or payment provider may require additional processing time before the funds appear in your account.
This processing period is controlled by your financial institution rather than NOVAA.
05
SOMETHING
WRONG?
Damaged, defective or incorrect orders.
LET US KNOW.
If your order arrives damaged, appears defective or contains the wrong item, please contact us as soon as possible.
Include your order number and clear photos showing the item and the issue so our team can review the situation.
We’ll then provide the appropriate resolution and instructions.
REPORT AN ISSUE →06
RETURN
SHIPPING
Your instructions come first.
SHIPPING A RETURN
Return shipping arrangements can depend on the reason for the return and the circumstances of the order.
Our support team will explain the applicable return instructions when your request is reviewed.
Please do not send a parcel back before receiving those instructions.
TRAIN / SUPPORT / RECOVER
FIND THE RIGHT
FIT FOR YOU.
QUICK ANSWERS
RETURN
QUESTIONS.
Can I return an item after 60 days?
Our standard return window is 60 days from delivery. Contact our support team if you believe there are exceptional circumstances affecting your order.
Do I need to contact NOVAA before returning something?
Yes. Please contact us first so we can confirm eligibility and provide the correct instructions for your order.
Where will my refund be sent?
Approved refunds are returned to the original payment method used when placing the order.
Can I exchange for another size?
Contact our team and we’ll review available exchange options based on your product and current stock.
What if my product arrived damaged?
Email us with your order number and clear photos of the issue. Our team will review it and provide the appropriate next steps.
TRAIN
SUPPORT
RECOVER
NEED A HAND?
Our support team can help with returns, exchanges, damaged items and refund questions.
support@novaafit.com