ORDER CONFIRMED
You’ll receive an order confirmation after your purchase has been successfully placed.
SHIPPING / DELIVERY
FROM NOVAA.
TO YOUR DOOR.
Clear shipping updates, straightforward tracking and support when you need it.
SHIPPING WITH NOVAA
SIMPLE FROM
CHECKOUT TO DELIVERY.
Once your order is placed, our fulfilment process begins. We’ll send you the available shipping and tracking information as your order moves through the process.
Delivery timing can vary depending on the product, your location and current carrier conditions.
If anything doesn’t look right, our support team is here to help.
YOUR ORDER JOURNEY
ORDERED.
PACKED. MOVING.
PROCESSING
Your order is prepared and processed before being handed over for delivery.
DISPATCHED
Once shipping information becomes available, tracking details will be sent to you.
DELIVERED
Follow your tracking updates until your NOVAA order reaches its destination.
01
ORDER
PROCESSING
What happens before your order ships.
BEFORE DISPATCH
Orders go through processing before they are handed over to the carrier.
Processing times can vary depending on order volume, product availability and fulfilment conditions.
Once your shipment has been prepared and tracking becomes available, you’ll receive an update using the contact information provided at checkout.
Processing time and carrier transit time are separate stages.
02
DELIVERY
TIMING
When to expect your order.
ESTIMATED DELIVERY
Delivery times depend on the destination, carrier network, product and current fulfilment conditions.
Where an estimated delivery timeframe is available, it will be shown during checkout or through your shipment tracking.
Delivery estimates are not guaranteed arrival dates and may occasionally change while a shipment is in transit.
Carrier delays, severe weather, holidays and other external events can affect delivery timing.
NOVAA SHIPPING
FREE UK
DELIVERY.
NOVAA offers FREE UK DELIVERY on eligible orders. Any available shipping options and applicable charges will always be shown before you complete checkout.
SHOP BEST SELLERS →03
TRACK YOUR
ORDER
Follow the journey.
TRACKING INFORMATION
Once tracking becomes available, you’ll receive the relevant shipment information by email.
Please allow some time after receiving your tracking number for the carrier’s system to register the first scan.
Tracking updates may sometimes appear in batches rather than immediately after every movement.
TRACK YOUR ORDER →TRACKING / 04
WHAT YOUR STATUS
MIGHT MEAN.
01
LABEL CREATED
Shipment details have been generated but the first carrier movement may not yet have been recorded.
02
IN TRANSIT
Your parcel is moving through the carrier network toward its destination.
03
OUT FOR DELIVERY
The carrier is preparing to deliver your order to the destination address.
04
DELIVERED
The carrier has marked the shipment as delivered to the destination provided.
05
SHIPPING
ADDRESS
Check before you order.
ENTERED THE WRONG ADDRESS?
Contact us as soon as possible with your order number and the correct shipping information.
We’ll do our best to help, but changes may not be possible once an order has entered processing or has already been dispatched.
Please review your address carefully before completing checkout.
CONTACT SUPPORT →06
DELIVERY
ISSUES
Something doesn’t look right?
TRACKING HASN’T UPDATED
Tracking gaps can occur while parcels move between facilities or while carrier systems process new scans.
A temporary lack of updates does not always mean that the shipment has stopped moving.
ORDER MARKED DELIVERED
If tracking shows delivered but you cannot locate the parcel, check around the delivery location and with anyone else who may have accepted it.
If you still cannot locate the shipment, contact our support team with your order details.
PACKAGE APPEARS DELAYED
If your shipment has been without a meaningful tracking update for an extended period, contact us and we’ll help review the available information.
GET SHIPPING HELP →07
ARRIVED
DAMAGED?
Let us know.
REPORT THE ISSUE
If your order arrives damaged, defective or contains the wrong item, contact our support team as soon as possible.
Include your order number and clear photos showing the item, packaging and issue where relevant.
We’ll review the information and provide the appropriate next steps.
VIEW RETURNS & REFUNDS →TRAIN / SUPPORT / RECOVER
BUILT TO KEEP
YOU MOVING.
QUICK ANSWERS
SHIPPING
QUESTIONS.
Do you offer Free Delivery?
NOVAA offers FREE UK DELIVERY on eligible orders. Available shipping options are displayed during checkout.
When will my order ship?
Orders go through processing before dispatch. Once tracking information becomes available, we’ll send you an update by email.
Why isn’t my tracking updating?
Carrier systems do not always display every shipment movement immediately. Tracking can remain unchanged temporarily while a parcel moves between facilities.
Can I change my shipping address?
Contact us as quickly as possible. We’ll try to help, but address changes may not be possible once the order has entered processing or dispatch.
My order says delivered but I can’t find it. What do I do?
Check the delivery area and with anyone who may have accepted the shipment. If you still cannot locate it, contact our support team with your order number.
What if my order arrives damaged?
Contact us with your order number and clear photos showing the item and issue. We’ll review it and provide the appropriate next steps.
TRAIN
SUPPORT
RECOVER
WHERE’S
YOUR ORDER?
Check your latest tracking information or contact our support team if you need help with a shipment.
support@novaafit.com